Once your provider approves your prescription, here's the sequence of events.
1. Authorization hold becomes a charge When you completed intake, a temporary authorization hold was placed on your payment method to verify the card and speed up processing. When your provider approves your prescription, that hold converts to a full charge. If you were determined ineligible during review, the hold is released and no charge is collected.
2. Pharmacy handoff Your prescription is transmitted to our pharmacy partner. Processing at the pharmacy typically takes 1–3 business days.
3. Shipping Once your order ships, you'll receive a tracking notification. All orders and refills are shipped via UPS 2-day Air. Temperature-sensitive medications ship with appropriate packaging. If you are receiving a compounded medication, it has to be individually prepared by a licensed pharmacist before it can ship. While we aim for Amazon-like speed wherever we can, the reality is that your medication has to be made, checked, and cleared properly first.
4. What's included Your shipment includes your medication and all necessary supplies (syringes, alcohol swabs, etc.). Everything comes in plain, unmarked packaging — no exterior labeling identifying the contents.
Status definitions:
Processing: Prescription received by pharmacy, being prepared
Shipped: Left the pharmacy, tracking number active
Delivered: Confirmed by carrier
If your order seems stuck: Allow the full processing window before contacting support. If it's been more than 5 business days since your prescription was approved with no shipping notification, reach out via chat.
Refill Cadence — Monthly Plans
Automatic refills are turned on by default for all injectable medications, but can be disabled at any time. Monthly refills bill and begin refill processing at approximately the 25-day mark (85 days for quarterly). This is intentional – it builds in enough lead time for pharmacy fulfillment and shipping so your next supply arrives before you run out.
What this means for you:
Your card is charged around day 25 of your cycle, not day 30.
Refill processing starts at that point so there's no gap in treatment.
Delivery timelines then follow standard pharmacy processing and shipping windows for your medication and state.
Your next billing date is shown in your Patient Portal — check there anytime for your specific date.