1. Your authorization hold becomes a charge
When you completed intake, a temporary authorization hold was placed on your payment method to verify the card and speed up processing. When your provider approves your prescription, that hold converts to a full charge.
2. Pharmacy handoff
Your prescription is sent to our pharmacy partner. Pharmacy processing typically takes 1–3 business days.
To avoid prolonged time in transit, prescriptions approved between 3 p.m. ET Thursday and the end of Sunday typically ship the following business week.
If you're receiving a compounded medication, a licensed pharmacist has to prepare it individually before it can ship. We aim for Amazon-like speed wherever we can, but your medication has to be made, checked, and cleared properly first.
3. Shipping
Injectable medications typically ship via UPS Next Day Air, with temperature-sensitive packaging when needed. You'll receive a tracking notification once your order ships. Total time from approval to delivery is can range from 4–7 business days.
Typical delivery timing
The table below shows estimated delivery days based on the day your prescription is approved. These are estimates, not guaranteed delivery dates. Timing may vary based on approval time, pharmacy processing, medication availability, holidays, weather, and carrier schedules.
Most patients who are approved on: | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday / Sunday |
Would receive their delivery on: | Wednesday or Thursday | Thursday or Friday | Friday or Saturday | Saturday, or Tuesday if held until Monday | The following Tuesday or Wednesday | The following Tuesday – Thursday |
4. What's included
Your shipment includes your medication and all necessary supplies (syringes, alcohol swabs, etc.). Everything arrives in plain, unmarked packaging.
5. Understanding Status
Sent to Pharmacy: The pharmacy has received your prescription and is preparing it.
Shipped: A tracking number has been generated. Carrier activity may take up to 24 hours to appear.
Delivered: The carrier has confirmed delivery.
If your order seems stuck:
Allow the full processing window, including the weekend cutoff above, before contacting support. If it's been more than 4 business days since your prescription was approved and you haven't received a shipping notification, reach out via chat.
Tracking or delivery concerns
For questions about package tracking or delivery, we recommend calling UPS's dedicated healthcare customer service line at 1-800-377-4877. These agents are typically based in the US and are better equipped to resolve issues. Always tell the agent you're calling about a time- or temperature-sensitive medication delivery.
Refill Cadence
Automatic refills are on by default for all injectable medications, and both the automatic refills and the day-25 billing schedule are clearly disclosed at checkout. You can turn off automatic refills as soon as your first prescription is approved. To affect an upcoming refill, turn them off at least 48 hours before your refill date. Monthly plans bill and begin refill processing around day 25 (day 85 for quarterly plans). This builds in enough lead time for pharmacy fulfillment and shipping, so your next supply arrives before you run out.
What this means for you:
Your card is charged around day 25 of your cycle, not day 30 (day 85 for quarterly plans).
Refill processing starts at that point, so there's no gap in treatment.
Delivery then follows standard pharmacy processing and shipping times for your medication and state.
Your next billing date is shown in your Patient Portal and in your most recent order confirmation email.
It’s your responsibility to monitor your refill dates and let us know about any changes in a timely manner.